Telehealth visits may be conducted via telephone (pure audio) or by our HIPAA compliant Updox portal. Audio only visits are available for those who are not comfortalbe with audiovisual/videoconferencing technology, or if a physical examination is nonessential for the purpose of the visit, such as discussing labs. For new patients who wanted an initial visit via telehealth, an audiovisual visit is both preferred and recommended by Dr. Ermitano whenever possible. Below is information pertaining to the videoconferencing technology that we use, and to clarify, no app is necessary to download in order to use our Updox portal. You will simply be emailed a link to open in the web browser of your preferred device. 


Supported Devices:

  • Samsung: Galaxy s7 and up 
  • One Plus 3t and up 
  • Google: Pixel 3+ 
  • Apple: iPhone 7+ and up 
  • PC’s, Macs, Laptops


Note for Laptops/Desktops: 

    • Webcam and microphone required
    • Dictation products cannot be running
    • Webcam Access protection should be turned off


Supported Browsers:

  • Chrome: Windows, Mac, and Android 
  • Microsoft Chromium Edge: Windows 
  • Firefox: Windows, Mac, and Android 
  • Safari: IOS 11+ and Mac OS 10.10+ 
  • Samsung Internet Browser: Android 


Not Supported:

  • Amazon Fire Tablets
  • iOS 10 or below
  • iPhone 6 and below
  • Microsoft Internet Explorer





*Enable the microphone and camera for iOS 13+

To do the above by default, follow the steps below:

  1. Go to settings on your device.
  2. Scroll down and open Safari.
  3. Ensure that the Camera and Microphone settings are set to Allow.
  4. Ensure Request Desktop Site option is turned off.

If unable to see yourself in the video feed, you can try the following:

  1. Restart the Safari browser app
  2. Confirm that your camera is not broken. We recommend trying your camera with FaceTime.
  3. Make sure there is nothing blocking the camera (ex: a case) and that it is clean of any dirt or smudges.



*Enable the camera for Chrome

To change settings for a specific site:

  1. Open Chrome.
  2. Go to a website.
  3. To the right of the address bar, tap “More Info.”
  4. Tap Site Settings.
  5. To make a change, under "Permissions," click a setting. If you don't see a "Permissions" section, the site doesn't have any specific permissions. 

To change settings for all sites:

    1. Open Chrome.
    2. To the right of the address bar, click “More Settings”.
    3. Under "Advanced," tap Site settings
    4. Tap the permission you want to update. 


If none of this works, use Firefox mobile (only on Android).